CoPilot In-Cab Navigation FAQ


Have questions about using the CoPilot navigation system? We have your answers.

Q. What will be included in a routing?

A. The routings we provide will include your pick up, delivery, fuel stops and any extra pick ups or deliveries that you have on your load.

Q. Will I need to manually input addresses?

A. No, you will not. Your route will automatically be applied to the map in your navigation system once you have been dispatched on a load.

Q. Will I still receive the routing in my messages?

A. You will no longer be receiving your text routing in your Qualcomm messages.  Your routing will be sent directly to the CoPilot system.

Q. What about my fuel stops and toll authorizations?

A. You will still receive your fuel stops and toll authorizations in your messages after dispatch.

Q. Where can I find my turn-by-turn directions?

A. You can find your turn-by-turn directions by clicking the menu button and then clicking the option that says Directions.

Q. Can I make my map always face north?

A. Absolutely!  You will need to hit the Menu button > Main Menu > Settings > Map Display > 2D Display Settings, then change your 2D Map Rotation to North Up.

Q. What do I do if CoPilot freezes?

A. This issue can often be fixed by resetting your Qualcomm.

Q. How do I reset my Qualcomm?

A. The best way to reset your Qualcomm is to hit the home button, go to Settings, click Speakers and hit Apply. It will present you with the option to reset the Qualcomm.

Q. Who can I contact if I have issues with the CoPilot system?

A. We currently have two lines of communication open for issues with CoPilot.  You can send in macro 27 and direct the message to NAV, or go to the Driver Portal > Company > Contact Us, and select In Cab Navigation as the department.

Q. What should I do if I am routed to the wrong place, routed back to a completed stop or routed off and right back on the interstate?

A. Please utilize one of the methods of communication above and provide specific information such as interstate and exit number, fuel stop or customer name and load number.

    • Going Broke
      Dec 04, 2015 09:44 am Reply

      When is this going into affect,and which drivers will be using it?

      • Jesse
        Dec 04, 2015 15:10 pm Reply

        We are starting with company drivers, and it has already been rolled out to several company fleets. We plan to have all of the company fleets on this system over the next several weeks.

    • amber
      Dec 04, 2015 16:30 pm Reply

      Do we have to use it?

      • Helen
        Dec 07, 2015 15:57 pm Reply

        All company drivers will have it installed in the next few months. L/P drivers will have it as an option down the line.

    • Richard
      Dec 04, 2015 20:14 pm Reply

      Not a bad system. Can get annoying at times but it gets the job done.

      • Helen
        Dec 07, 2015 15:58 pm Reply

        There are definitely some kinks we’re still trying to work out!

    • Mike
      Dec 05, 2015 11:21 am Reply

      Is it just an update or do we have to come in to get it done?

      • Helen
        Dec 07, 2015 15:59 pm Reply

        You will need to be routed to a terminal in order to get it installed. It only takes about 20min for this to happen.

    • Jay wolf
      Dec 05, 2015 12:19 pm Reply

      How are we being told when we will start using it. Do we get a message before our first dispatch on the new nav program.

      • Helen
        Dec 07, 2015 16:00 pm Reply

        You will be routed to a terminal to get it installed on your QC. We will let you know when this happens.

    • Rick Fowler
      Dec 06, 2015 11:08 am Reply

      When in team mode if someone has to send a message it keeps pulling up the routing screen. Has given us the wrong address for directions. Times you must put in the address manually. This is not a good idea for trainers to teach a trainee on. Makes it harder for us to get the trainee to understand to use the road map. Because they want to rely on it more then the map.

    • Bobby Bibbs
      Dec 06, 2015 15:06 pm Reply

      Not a good system. Waste of company money. It routes through towns on our try roads to save a mile, but you 10 minutes driving time. Routes you through Atlanta on 20 which is a no no. You might as well forget listening to your radio when in town.

    • Tony Childers
      Dec 07, 2015 10:07 am Reply

      Its not that good its like any other GPS its just a guide not to be trusted for getting you to a customer

    • D James
      Dec 07, 2015 10:56 am Reply

      Always check the route! It tried to get me to turn onto a railroad track

      • Helen
        Dec 07, 2015 16:02 pm Reply

        There are definitely some kinks we are still trying to work out! Make sure to contact Jesse from Driver Experience as soon as something goes wrong. You can either send a direct message to "Nav" or go to the driver portal and select "In Cab Nav" under Contact Us.

    • Steven James
      Jan 27, 2016 14:17 pm Reply

      When I first went solo after school I purchased the CoPilot: Truck app for my Android tablet. I always found it lacking in POI’s, address databases, and safe route calculations. It would often try to get me to turn on local surface streets where trucks aren’t allowed. About 6 months ago I purchased a Rand-McNally TND730. I found it to have far superior features over CP:T app. I like the fact the company turned on the Navigation, but would really like to have the text routing sent as well.

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